FAQ

Do you offer free shipping?

Yes! Every order within the United Kingdom comes with free standard shipping. No minimum purchase required - just shop and relax, we've got the delivery covered.

How long does shipping take?

We process all orders within 2-3 business days. After shipping, standard delivery across the UK usually takes 2-4 business days. Delivery times are estimates, but we'll keep you updated by email if there are any significant delays.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our online store or the carrier’s website and know exactly when it will arrive.

Do you ship internationally?

Currently, we ship only within the United Kingdom. Every order comes with free standard shipping, so there are no hidden costs.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

Need to make a change? Contact us within 12 hours of placing your order. After that, once your order is processed or dispatched, changes aren't possible. Don't worry - you can still return your item after delivery according to our Returns Policy.

What is your return policy?

We want you to love your purchase! That's why we offer a 30-day hassle-free return policy. If you're not completely satisfied, just contact us to start a return. Items must be unused, with tags attached, and in their original packaging.

Are there items that can’t be returned?

Some items, like personalised products, cannot be returned unless faulty. If you're unsure, contact us before placing your order.

How do I find my size?

We provide a detailed size guide on each product page. For extra help, reach out via our contact form or email us at support@oursunday.store. We’re happy to help you find the perfect fit.

What should I do if my order hasn’t arrived?

If your order hasn't arrived within the estimated time, contact us. We'll check the tracking info and work with the carrier to make sure your order reaches you safely.

How do I contact customer support!

We're here to help! Reach out via our contact form or email us at support@oursunday.store. We aim to respond within 24 hours on business days.

Do you offer gift wrapping options?

While we don't currently offer gift wrapping, every order is carefully packaged to ensure it arrives safely - perfect for gifting to someone special!

What happens if a product is out of stock?

If an item is temporarily out of stock, don't worry! It will be restocked as soon as possible. You can check the product page or contact us for updates.